Frequently Asked Questions

We have a 48 hour exchange period on all mail order items (excludes layaways and special orders). Exchanges must be complete and in the original condition, original packaging with all accessories and complete documentation (owner’s manual, warranty card, hang tags, etc.), and show no signs of wear or use. Items which are not normally stocked (special orders, oversized or overweight items, discontinued products, close-outs, used products, layaways, etc.) are not returnable. Customer is responsible for all shipping charges (*and PayPal fees if purchased through PayPal*) on exchanged items, both to and from.

We do! Contact us for national shipping to check availability and costs to your country.

Any orders placed prior to 4PM Tuesday-Friday (with the exception of holidays), will be processed and shipped same day!

Our contract with Gibson stipulates that we are not allowed to list any new guitars from them online for sale. This means we can list them so you can see what we have, but you will have to call us to place an order. Non-Gibsons with this marked mean that particular guitar is out of stock.

The shop is closed to the public on Tuesdays, though we are still here cleaning and catching up on online stuff. If there is a specific piece of gear you want to try in private, give us a call/email and we will set up a time for you to come in!

We do! We handle everything from simple restrings/setups to pickup swaps. Any other extensive repairs, we have a host of people we can get you in contact with!